Self Exclusion

Self Exclusion

In order to promote responsible gaming we offer our players the ability to restrict their game play on our site. We have different limits (time, game session, wager, deposit etc) that can be set by the customer in their account profile to suite their requirements.

You can restrict complete access to your account either temporarily or permanently by using the Self-Exclusion settings in your account. To do so, follow the instructions below:
  1. Login to your account
  2. On the top menu bar click "Account" 
  3. Click on the 'Self Exclude' tab
  4. Select 'Cool Off (in days)' if you want a temporary restriction to be placed. Once you set the appropriate number of days (minimum of 3) and confirm by clicking 'Suspend Me', you will be logged off automatically.
  5. Select 'Self Exclude (in years)' in sidebar if you want to restrict your access to your account more permanently. Be sure to browse through the disclaimer and agree to the terms prior to confirming by clicking 'Exclude Me'.
If you or someone you know has a gambling problem and need help, call 1-800-GAMBLER.

    • Related Articles

    • Gambling Problem

      Here at PalaCasino.com, we do not ignore the seriousness of compulsive gambling.  No one likes to think they have a problem or an addiction of any kind. Just know, you are not alone, and that there are resources for you to get help. Please call ...

    • Close My Account

      If you wish to close your account you can do it yourself. Click on the menu option and go to the Responsible Gaming section under Player Account. You will find the Close Account option as shown below, You can also contact our Player Services and ...

    • Set Limits

      Setting your own limits is simple!  Click on the menu button and go to the Responsible Gaming section under Player Account. You can set one or more limits from the options shown as below.

    • Reverse Withdrawal

      You can reverse/cancel your withdraw request as long as it is still pending (and not yet processed). This option will be shown under both the deposit and withdraw pages. Any pending withdraws will appear in a list with a 'Reverse' button along the ...

    • VIP Preferred - ACH Bank Transfer

      VIP Preferred is a convenient deposit method that allows you to transfer funds from your checking account to your PalaCasino.com account immediately. If you have already used VIP Preferred at any other casino site, then you will automatically see the ...